E-invoicing

With e-invoicing, you will receive your renewal notices quickly and easily via e-mail. Receiving messages in electronic format makes it easier to manage and organise renewal notices. It's also good for the environment, because it means using a lot less paper.

E-invoicing doesn't change the terms of your contract in any way.

If you wish to switch to e-invoicing, we need your express consent. You can provide this in one of two ways: you can either provide your consent via this registration form or send an e-mail to invoicing@vandessel.be indicating that you wish to switch to e-invoicing.

You don't need login details or a username for e-invoicing. We simply need the e-mail address you want us to send your renewal notices to.

Yes, of course. You can register for e-invoicing at any time via our website. You can also send an e-mail to invoicing@vandessel.be indicating that you wish to switch to e-invoicing.

Yes, e-invoicing always applies to all your policies.

Yes. You should receive a separate invitation via e-mail or post for each company (or subsidiary). If you want to do it directly via the form on our website, you should register separately for each company (or subsidiary) using the file number. We view multiple registrations under the same file number as one registration.

As soon as we receive your registration, we will start sending your renewal notices in electronic format. It may take a few days before your registration has been processed by our system.

No, you are welcome to continue receiving your renewal notices on paper. However, we do advise using e-invoicing, as it is better for the environment and is easier.

All you have to do is call your account manager and let them know. We will record it in our system that you have refused consent.

If you want to change the e-mail address you use for e-invoicing, you must let us know in writing (via e-mail to invoicing@vandessel.be). We will then change the e-mail address we have on file.

Yes, of course. The e-mail address you provide for e-invoicing will exclusively be used for your electronic renewal notices.

If you no longer wish to do e-invoicing, you must let us know in writing. The best way to do so is to send an e-mail to invoicing@vandessel.be stating that you wish to go back to receiving your renewal notices on paper. We will then change the necessary information in our systems.

If you are experiencing problems, it is best to contact your account manager. If there is no immediate solution, your account manager will ask you to send an e-mail stating that you wish to switch to e-invoicing. This also allows you to register immediately.

Contact your account manager, who will check if your e-mail address is still stored correctly in our files. If so, you will have to check whether our e-invoicing messages have ended up in your spam folder. If this doesn't solve the problem, then our IT service will investigate what has gone wrong.

Yes, you can. The digital renewal notice that you receive by e-mail contains a payment button with which you can immediately arrange your payment electronically. Our renewal notices on paper contain a QR code that you can scan to make an electronic payment.

Our corporate clients can also opt to receive and process their renewal notices digitally.

You must archive your electronic renewal notices yourself in your inbox and/or on your hard drive.

There are no special technical requirements. All you need is an e-mail address that you use regularly.

Yes, as long as you provide us with this e-mail address.

Everyone who has access to the e-mail address you use for e-invoicing can view and manage your electronic renewal notices.